Playbook: e-commerce store
A store lives or dies on its catalog, its content, and its support — three jobs you can hand to a grounded workforce.
What you’ll do
- Set up a store Company grounded in your brand.
- Staff workers for catalog, content, and support.
- Keep customer replies safe with draft-only sending.
1. Create the store Company
Ask Theodor to create a Company for your store, with its mission and brand voice. Load your real reference material — product details, tone guide, returns policy — into the Library so workers answer from your facts, not guesses. Mark the must-always-apply rules (brand voice, banned words) as an SOP.
2. Staff the three jobs
Hire from the catalog into your store Company:
- A Writer for catalog and product copy.
- A Content worker for blog posts, emails, and social.
- A support worker for customer questions, grounded in your policy docs.
Give the strategist a frontier brain and routine copy a cheaper model.
3. Keep support safe
Connect your support inbox as a draft-only channel: an incoming customer message produces a worker-written draft, and the app sends nothing on its own. You (or a teammate at a Command Center) review and release it. Inbound content is also injection-screened, so a malicious email is far less able to hijack the worker reading it.
Recap
A store on askTheodor is one grounded Company with workers for catalog, content, and support — every customer reply drafted, screened, and human-approved. Next, the same pattern for a business that operates in the physical world.